FREQUENTLY ASKED QUESTIONS - VIRTUAL COURSES

Here is all the information required to access your online course and to make the most of your online learning experience from the comfort of your home.

Don’t hesitate to contact us by email at info@ymcalangues.ca or by phone at 514-789-8000 with any questions or requests for information.

To assist you in registering for language courses at the YMCA, we’ve prepared a step-bystep guide of the registration process. This guide will help you understand the required steps and explain how to easily complete them on your own.

Registration companion guide

We’ve created a Google Classroom Access Guide to help you access your virtual “classroom” before you start your course. 

It will also illustrate the difference between the “Classroom” and “Meet” applications. It is important that you test your access to these applications BEFORE the start of the course to ensure everything is functioning properly on the first day of the course.

Google Classroom Access Guide

For the best online course experience, you must have the following equipment:

  • A well-functioning computer is preferable to a tablet. Avoid using your phone for classes that are longer than one hour in duration.
  • Windows 10 or later.
  • Properly adjusted and functional built-in or peripheral webcam and microphone.
  • High-speed Wi-Fi or cable Internet.
  • The Google Chrome browser is required.

 

Make sure you close all apps and programs on your computer before logging in and starting your class.

While virtual learning means you can take language classes from the comfort of home, please apply the same etiquette as you would to in-person learning:

  • Make sure there is no background noise
  • Use headphone/microphone if possible
  • Get to class 15 minutes early to test your technology

By clicking on the link to your course, you can access your group’s online discussion. Take this opportunity to say hello and introduce yourself.

We’re here to help. If you experience technical difficulties, please contact us at support.langue@ymcaquebec.org.

The ILS team hopes you have a rewarding and fulfilling virtual learning experience.

HAVE QUESTIONS

Find the answers in our FAQ for our in person and virtual courses.
We are here to help, write us directly at info@ymcalangues.ca.

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